Empathetic debt collection with intelligent guidance

Transform your debt collection operations with AI-powered guidance that prioritizes compassionate communication, provides instant payment solutions, and ensures real-time compliance while resolving customer situations effectively.

Relationship-first approach for debt collection excellence

Whispa provides intelligent guidance that prioritizes customer relationships, offers instant knowledge support, and ensures real-time compliance specifically designed for debt collection operations, helping agents build lasting connections while meeting regulatory requirements.

Empathetic customer engagement and hardship assessment
Instant payment options and settlement guidance
Real-time ACL compliance monitoring and alerts

Empathetic Engagement

Build trust through compassionate communication and hardship assessment that focuses on understanding customer circumstances.

Payment Solutions

Instant access to flexible payment arrangements, settlement options, and hardship programs to help customers resolve their debts.

Compliance Assurance

Automated monitoring ensures every interaction meets Australian Consumer Law and debt collection regulations.

Transform collection agents into empathetic problem-solvers with intelligent guidance

Empower agents with compassionate communication strategies, instant payment solutions, and real-time compliance monitoring tailored to debt collection interactions. With proven, context-specific approaches, agents can confidently resolve customer situations while maintaining the highest regulatory standards.

Relationship Guidance: Customer Situation

Customer seems stressed about payment. Focus on understanding their situation and providing empathetic support.

Agent Sarah3:26pm

I understand this situation can be stressful. Let me help you understand your options and find a solution that works for your circumstances.

Customer3:26pm

Thank you for understanding. I've been having some financial difficulties lately and want to work something out.

With relationship-first guidance, Sarah builds trust and understanding

Knowledge Support: Payment Options

Available Payment Arrangements:

• Full Payment: 5% discount available

• Payment Plan: 3-12 months, no interest

• Hardship Arrangement: Reduced payments

• Settlement Offer: Up to 20% discount

Agent Sarah3:26pm

Based on your situation, I can offer you a payment plan over 6 months with no additional interest, or if you can pay in full today, there's a 5% discount available.

Customer3:26pm

The payment plan sounds good. What would the monthly amount be?

With instant knowledge support, Sarah provides accurate payment options

Instant payment solutions for every collection scenario

Empower agents with real-time access to flexible payment arrangements, settlement options, and hardship programs. Whispa provides instant payment solutions that help agents offer appropriate arrangements based on customer circumstances, ensuring every interaction leads to a viable resolution.

Automated compliance monitoring for collection excellence

Ensure every collection interaction meets regulatory requirements with automated compliance monitoring. Whispa provides real-time alerts and guidance that help agents stay compliant while focusing on resolving customer situations effectively.

Compliance Alert: ACL Requirements

Agent must clearly identify name, company, and purpose before discussing debt details.

Agent Sarah3:26pm

Good afternoon, my name is Sarah calling from BlueWave Collections, acting on behalf of Metro Credit Bank. This call is regarding an overdue account. Is this a convenient time to talk?

Customer3:26pm

Yes, I've been expecting this call. I'd like to discuss payment options.

With compliance guardrails, Sarah maintains regulatory standards

Trusted by leading collection agencies

Whispa helps collection agencies maintain compliance while improving customer relationships

Compliance First

Real-time monitoring ensures every call meets Australian Consumer Law requirements

Empathetic Approach

AI-powered empathy detection helps agents respond appropriately to customer situations

Productive Outcomes

Smart tools and calculators help agents negotiate effective payment arrangements